Comments from Customers - Reviews of Silk Road Collection

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Email us comments about your experiences with Silk Road Collection.

Dear Mr. Turner,

Thanks so much for your prompt and thorough reply to my email! You are very kind.

I will definitely check out the links you sent, for more information. I appreciate your help!

God Bless,

Whitney G.

[Whitney wrote to us asking for an estimate of the value of a cabinet she owns. For appraisal information, see our Customer Service page.]

Robert and Donald, My stool arrived today and I love it!! Exactly what my new kitchen needed (now I can reach to clean my microwave!!). And thank you for my spaghetti - a perfect kitchen warming gift! You guys crack me up!! Thanks again,

Dawn V. - Averill Park, NY March 2011

Hey Donald, the items arrived and are beautiful! They do look great in my home.

Mark W. - Kansas City, Missouri March 2011

Antique Chinese altar tableHere is a picture of the bench in my service hallway–just perfect! Thank you!

Anne P. - San Diego, CA December 2010

Dear Robert:

Antique Chinese altar tableThe table has arrived!! And we are thrilled.

It took me two hours to unpack, clean and put it together in our living room. We don’t know that this will be the final look, but for a start it already looks spectacular.

Armando B. - Rancho Mirage, CA December 2010

Hello Donald and Robert

Antique Asian altar tableFinally got around to sending you a photo of the table in its location. Hope you like its new home!

Thanks again – we are very happy with it :)

Sarah T. - Charlottesville, VA October 2010

Thank you, Mr. Turner!

On-line sales of Natchez Solution available from Silk Road CollectionI received my products today and was pleasantly surprised to see you had extended your military discount to me. I so appreciate it--my husband also appreciates it. He is a Major teaching International History at the Academy. We are half-way through our 3 year tour here before he will go back to the line. We are really enjoying our time in the Hudson Valley. Looking at your website took me back to our tour in Korea, where we saw many beautiful Asian antiques. Your site is so lovely. I am so glad I found it. I found it through a google search .... Anyway, I am happy to have found that you actually have the product and even happier to have received the bottles. Thank you. It does a great job on my wood furniture.
Thank you again for your kindness and generosity in extending the military discount. I will definitely refer friends to you.

Have a wonderful evening

Kristen S. - West Point, NY
February 2009

On-line sales of Natchez Solution available from Silk Road CollectionThis comment was provided via Yahoo Store Ratings
Overall Rating:Excellent
Price Rating:Excellent
Shipping Options Rating:Excelent
Delivery Rating:Excellent
Ease Of Purchase Rating:Excellent
Customer Service Rating:Excellent
Comments:Timely receipt of product and very satisfied with purchase.
Meladee K. - Perkiomenville, PA
January 2009

Dear Robert,
Just letting you know that the painting we bought from you arrived today. It looks spectacular. I'd like to say that not only were you really easy to work with, but that the packaging, delivery were truly outstanding and we have bought a lot of art over the years.
Again thanks, and we'll see you the next time we visit your city.

Best regards,
Bill and Odile Soden - Key Biscayne, Fl
January 2009

This comment was provided via Yahoo Store Ratings
Overall Rating:Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease Of Purchase Rating:Excellent
Customer Service Rating:Excellent
Comments:I am extremely satisfied with my ourchase and the promptness of delivery.
Elena T. - Friday Harbor, WA
October 2008

HGTV Design Star New Orleans used antique Asian furnitureThe finale of HGTV Design Star Season 3 was held in New Orleans. The winner was Jennifer Bertrand who placed this antique Chinese cabinet from Silk Road Collection below her client's TV.
The day after winning, she sent us this kind note.

Hi Guys!!
It's Jen from the show and I just wanted to say thank you again for being a part of my final challenge!!!
I absolutely loved the piece I purchased from your shop and you two could not have been more helpful!!! It is even more beautiful in person than it showed on TV!!
I wish you all the best! jen :)

Jennifer Bertrand - Winner of HGTV Design Star, Season 3
August 4, 2008
Antique Asian furniture used by HGTV Design Star

Read our experiences with Jen on our Jennifer Bertrand HGTV Design Star Season 3 winner page.

This comment was provided via Yahoo Store Ratings
Overall Rating:Excellent
Price Rating:Excellent
Shipping Options Rating:Good
Delivery Rating:Excellent
Ease Of Purchase Rating:Excellent
Customer Service Rating:Excellent
Comments:I was very happy with the responsiveness and service from Silk Road. They called and e-mailed the day after the order to verify the shipping amount and also sent me a letter to make sure I'd received everything.
I would definitely buy from them again.
Amanda W. - Kalamazoo, MI
April 2008

Image of Antique Chinese Silk TapestryThis is the best item I have ever bought and I love it and always will do. I want to thank all your staff for a quick send off with my tapestry and the packing company did a very good job too. Take care all of you and have a nice day.

Bye bye,
Julian - Beauly, Scotland, UK
March 2008

Image of Black Lacquer Chinese CabinetYou have been on my list of "to do" things since I received the beautiful cabinet yesterday. We LOVE it! It is even better in person! I am very impressed by your shipping. It was extremely well packed. Thank you so much. I will be passing your web site on to friends. We are so pleased.

Susan M. - Mission Hills, Kansas
February 2008

Image of Chinese Antique BenchJust wanted to let you know the benches arrived yesterday and they're great! They are just what I was hoping. They are lovely and look wonderful.

Thanks again for your assistance

Audrey S. - Glen Cove, New York
January 2008

Image of Antique Chinese Music TableJust a note to let you know we received the Chinese Music Table yesterday. We are very pleased with it and want to thank you and your company for your fine service.

Mark & Linda - Ojai, California
December 2007

Hi there, Don and Robert --
Congratulations to you both for achieving your dream of a shop in New Orleans, and for locating on Magazine Street! I'm an old lady now, but way back there, it was one of my favorite times to drive down to New Orleans (from Baton Rouge) and indulge myself in the fabulous antique shops there!

Elle - Pasadena, Texas
December 2007

Image of Antique Chinese ChestImage of Antique Chinese Chest at foot of bedDear Robert and Donald,
Thanks so much for the invitation to shop. I wanted to catch up with you, the furniture arrived safely and it looks beautiful. I attached a few picts.
I hope you both have a lovely holiday season, and that we see you again soon. You are a delight to deal with.

Leslie - Swampscott, Massachusetts
December 2007

Just wanted to let you know how pleased Laura and I were to have found your store this past weekend and to have met you and learned about your business -- and the proposed trip to China. Laura loves the items she bought.
I just visited your website and put my e-mail address on your mailing list. We're looking forward to learning more about your plans, and are excited about the possibility that we might join you. Your enthusiasm is infectious -- even for a stick in the mud like me.

Larry (and Laura)
October 2007

Image of small Tibetan cabinet

We love our new cabinet and it looks great in the room.

Ben & Libby - New Orleans, Lousiana
October 2007

Image of antique Chinese coffer table used as a sink baseI purchased an antique coffer table from you about six months ago to have a cloisonné sink put in it for a powder room. The room is finally complete and it is fabulous. If you have any interest in taking pictures to show what might be done with unusual combination, I would be happy to show it to you.

Norma - New Orleans, Lousiana
October 2007

Image of Chinese Kang coffee tableJust wanted to let you know that Bill came by yesterday and fixed up the kang coffee table. He did a great job! It looks so much better. Thank you for very much for your willingness to find a mutually acceptable solution. We'll be in again soon and will recommend your store to others.

Hirsh & Melissa - New Orleans, Lousiana
October 2007
[Bill Edwards of Expert Furniture Repair is a craftsman who is knowledgable and does a great job. We were very pleased he was able to satisfy their concerns and to help the table last another 100 years!]

Anyway, you’ve been very helpful and I’ve really appreciated your customer service.

Mary - Arlington, Virginia
October 2007
[Mary didn't find the right size cabinet for her specific space, but was happy with the service we provided during her search.]

Image of antique Asian cabinet

We have received it and it looks great. Thanks.

Robert - Shreveport, Lousiana
September 2007
[They had purchased the Four-door Red Cabinet pictured here]

Image of Asian style denJust a quick email to tell you that the furniture arrived this morning and two hours later the basement "asian" room was complete. It all looks fantastic and I did take pics for you.

Take care,
Jennifer - Englewood, New Jersey
September 2007

Image of TV room with Asian accentsHi – just a short note to you let you know how attractive your Mother's Day web page is. Also, congratulations on getting into the ASID design program at Delgado. Your installation looks great!

Sending you all the best wishes,
Bruce - Ashville, North Carolina
May 2007

This comment was provided via Yahoo Store Ratings. This was our very first on-line order!!
Overall Rating:Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease Of Purchase Rating:Excellent
Customer Service Rating:Excellent
Comments:Extremely easy purchase. Lovely merchandise. If you are in New Orleans, delivery is free.
Megan M. - New Orleans, LA
October 2006

Image of oriental altar tableThank you soo much for the info...and the beautiful furniture that has graced my daughters great space. Please stay in touch, you have beautiful things and will sure be of need for other clients.

My very best,
E.C. - Bonita Springs, FL & New Orleans, LA
June 2005