Home > Customer Service Solutions > Customer's Comments

Comments from Customers

Have we met your expectations for service and quality?
Please send us comments about your experiences with Silk Road Collection.

This is the best item I have ever bought and I love it and always will do. I want to thank all your staff for a quick send off with my tapestry and the packing company did a very good job too. Take care all of you and have a nice day.

Bye bye,
Julian - Beauly, Scotland, UK
March 2008

Just a note to let you know we received the Chinese Music Table yesterday. We are very pleased with it and want to thank you and your company for your fine service.

Sincerely,
Mark & Linda - Ojai, California
December 2007

Hi there, Don and Robert --
Congratulations to you both for achieving your dream of a shop in New Orleans, and for locating on Magazine Street! I'm an old lady now, but way back there, it was one of my favorite times to drive down to New Orleans (from Baton Rouge) and indulge myself in the fabulous antique shops there!

Elle - Pasadena, Texas
December 2007

Image of Antique Chinese Chest at foot of bed

Dear Robert and Donald,
Thanks so much for the invitation to shop. I wanted to catch up with you, the furniture arrived safely and it looks beautiful. I attached a few picts.
I hope you both have a lovely holiday season, and that we see you again soon. You are a delight to deal with.

Leslie - Swampscott, Massachusetts
December 2007

Just wanted to let you know how pleased Laura and I were to have found your store this past weekend and to have met you and learned about your business -- and the proposed trip to China. Laura loves the items she bought.
I just visited your website and put my e-mail address on your mailing list. We're looking forward to learning more about your plans, and are excited about the possibility that we might join you. Your enthusiasm is infectious -- even for a stick in the mud like me.

Regards,
Larry (and Laura)
October 2007

We love our new cabinet and it looks great in the room.

Ben & Libby - New Orleans, Lousiana
October 2007

Image of antique Chinese coffer table used as a sink base

I purchased an antique coffer table from you about six months ago to have a cloisonné sink put in it for a powder room. The room is finally complete and it is fabulous. If you have any interest in taking pictures to show what might be done with unusual combination, I would be happy to show it to you.

Norma - New Orleans, Lousiana
October 2007

Just wanted to let you know that Bill came by yesterday and fixed up the kang coffee table. He did a great job! It looks so much better. Thank you for very much for your willingness to find a mutually acceptable solution. We'll be in again soon and will recommend your store to others.

Hirsh & Melissa - New Orleans, Lousiana
October 2007
[Bill Edwards of Expert Furniture Repair is a craftsman who is knowledgable and does a great job. We were very pleased he was able to satisfy their concerns and to help the table last another 100 years!]

Anyway, you’ve been very helpful and I’ve really appreciated your customer service.

Mary - Arlington, Virginia
October 2007
[Mary didn't find the right size cabinet for her specific space, but was happy with the service we provided during her search.]

We have received it and it looks great. Thanks.

Robert - Shreveport, Lousiana
September 2007
[They had purchased the Four-door Red Cabinet pictured here]

Just a quick email to tell you that the furniture arrived this morning and two hours later the basement "asian" room was complete. It all looks fantastic and I did take pics for you.

Take care,
Jennifer - Englewood, New Jersey
September 2007

Hi – just a short note to you let you know how attractive your Mother's Day web page is. Also, congratulations on getting into the ASID design program at Delgado. Your installation looks great!

Sending you all the best wishes,
Bruce - Ashville, North Carolina
May 2007

Thank you soo much for the info...and the beautiful furniture that has graced my daughters great space. Please stay in touch, you have beautiful things and will sure be of need for other clients.

My very best,
E.C. - Bonita Springs, FL & New Orleans, LA
June 2005